Last updated: 10 August 2026
This policy applies to services and digital content purchased from Automotive Experts Private Limited through automotiveexperts.co. Our services include automotive diagnostics, coding, programming, software installation, module commissioning and remote technical support.
Nothing in this policy affects your statutory consumer rights.
Cancelling before work begins
If you ask to cancel before we have started work, supplied digital content, purchased a vehicle-specific licence or incurred an authorised third-party charge, we will normally provide a full refund.
To cancel, contact us as soon as possible and include your name, order number and vehicle details.
Consumer cancellation rights
If you are a UK consumer purchasing online, by telephone or away from our business premises, you will normally have 14 days from the date the contract is made to cancel without giving a reason, subject to applicable legal exceptions.
If you expressly ask us to begin providing a service during this 14-day period and then cancel before the service is completed, you may be charged a reasonable amount for the work already performed.
Once a service has been fully completed following your express request and acknowledgement, your statutory cancellation right may end.
For digital content supplied immediately, your 14-day cancellation right may be lost once supply begins if you expressly consent to immediate supply and acknowledge that your cancellation right will be lost.
Remote programming and technical services
Before purchasing, you are responsible for providing accurate vehicle, control-unit, hardware and software information where requested.
Some services depend on vehicle compatibility, stable internet access, suitable diagnostic equipment, authorised access to the vehicle and cooperation during the booked session.
If we cannot provide the purchased service due to an issue within our control, we will offer an appropriate repeat service, alternative solution or refund.
Where work has already begun, or an authorised vehicle-specific licence or third-party technical charge has been incurred, any refund may be reduced by the reasonable cost already incurred where permitted by law. We will explain any such cost.
Faulty or incorrectly supplied services
We will perform services with reasonable care and skill. If a service has not been provided as agreed, please contact us promptly with the order details and evidence of the issue.
Where required by law, we may repeat the service within a reasonable time and without significant inconvenience. If repeat performance is impossible or unsuccessful, you may be entitled to an appropriate price reduction, which can be up to the full amount in suitable circumstances.
For faulty digital content, your statutory rights may include repair, replacement or an appropriate price reduction.
Refund processing
Approved refunds will be made without undue delay and normally within 14 days after we agree that you are entitled to a refund.
Refunds will normally be issued to the original payment method unless another method is expressly agreed. Your bank or payment provider may require additional time to display the refund.
Business customers
Different cancellation arrangements may apply to purchases made wholly or mainly for business purposes. Any agreed booking terms, authorised third-party costs and work already performed will be considered.
Contact us
For cancellations, refund requests or questions, contact:
Automotive Experts Private Limited
Email: info@automotiveexperts.co
Telephone/WhatsApp: +44 7380 717353
Workshop: Unit 2B, St Pauls Mill, Caroline Street, Bolton, BL3 6SX, United Kingdom
Company number: 15272550