Last updated: 5 August 2026
Who we are
Automotive Experts Private Limited (“Automotive Experts”, “we”, “us” or “our”) provides automotive diagnostics, coding, control-unit programming, software installation and remote workshop support.
Our website is https://automotiveexperts.co/. Our contact address is Unit 2B, St Pauls Mill, Caroline Street, Bolton, BL3 6SX, United Kingdom. You can contact us at info@automotiveexperts.co or +44 7380 717353.
Information we collect
- Your name, email address, telephone number, billing address and account details.
- Information you provide through email, telephone, WhatsApp, website forms or enquiries.
- Vehicle information such as make, model, registration number, VIN, diagnostic reports, fault codes and module information.
- Order, invoice, service and payment-status information.
- Remote-support information, including connection details and technical records needed to provide the requested service.
- Technical website information such as IP address, browser type, device information, security logs and cookie preferences.
How we use your information
- To respond to enquiries and provide quotations.
- To diagnose vehicle faults and provide coding, programming, software or remote-support services.
- To process and manage orders, customer accounts, invoices and refunds.
- To communicate about appointments, services and technical requirements.
- To keep service records, prevent fraud and protect our website and systems.
- To comply with accounting, tax, regulatory and other legal obligations.
- To improve our website, customer service and business operations.
Our lawful bases
We process personal information where it is necessary to take steps at your request or perform a contract with you, comply with a legal obligation, or pursue our legitimate interests in operating and protecting our business and providing effective customer support. Where required, we rely on your consent, which you may withdraw at any time.
Who we share information with
We may share information only where necessary with:
- Website-hosting, email, cloud-storage and IT-security providers.
- WooCommerce and other providers used to operate our website and customer accounts.
- Payment providers when online payments are enabled. We do not intend to store complete payment-card details ourselves.
- Remote-access and technical-support providers used to deliver an authorised service.
- Vehicle manufacturers, authorised technical platforms or parts suppliers where required for the requested work.
- Professional advisers, insurers, accountants, regulators, law-enforcement bodies or courts where legally necessary.
We do not sell your personal information.
WhatsApp, Google Maps and external services
Our website contains links to WhatsApp and may display embedded Google Maps. When you use these features, the relevant provider may receive information such as your IP address, device information and details you choose to send. Their own privacy policies govern their use of that information.
International transfers
Some service providers or technical platforms may process information outside the United Kingdom. Where required, we use providers and safeguards recognised under UK data-protection law, such as adequacy regulations or approved contractual safeguards.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Enquiry records are normally retained for up to 24 months. Customer, order, invoice and service records may be retained for up to six years where needed for warranties, disputes, accounting, tax or legal obligations. Security records and cookie preferences may be kept for shorter periods. We may retain information longer where a legal claim, investigation or regulatory requirement applies.
Cookies
Our website may use strictly necessary cookies for functions such as security, shopping-cart operation, customer login and cookie preferences. We may also use optional analytics, functionality or third-party cookies. Where consent is legally required, optional cookies should not be activated until you choose to accept them. You can change your choices through the website’s cookie settings or your browser settings.
Marketing
We may send service-related communications that are necessary for an enquiry or order. We will only send promotional electronic marketing where permitted by law. You can opt out at any time by contacting us or using an unsubscribe option where provided.
Security
We use reasonable technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure. Customers should not send passwords or unnecessary sensitive information through ordinary email or messaging services.
Your data-protection rights
Depending on the circumstances, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain processing. You may also withdraw consent where processing is based on consent.
To exercise your rights, email info@automotiveexperts.co. We may need to verify your identity before completing a request.
Complaints
Please contact us first if you have concerns about how we use your information. You also have the right to complain to the Information Commissioner’s Office (ICO). Visit ico.org.uk/make-a-complaint or telephone 0303 123 1113.
Changes to this policy
We may update this Privacy Policy when our services, providers or legal obligations change. The latest version will be published on this page with its updated date.